Problems often can easily be resolved by re-setting your router simply by unplugging, waiting 15 seconds, and plugging router back in.
Check your connections: Have your cables become loose or unplugged?
If these steps have not resolved your issue, please call our FREE 24/7 tech support team at 800-205-1110. They are patient, friendly people who will walk you through steps to get back online. If they are unable to resolve your issue they will contact CTC, we will then call you to schedule a service call.
Having issues with buffering? If you have many devices operating at the same time and experience frequent buffering, you may need to increase the data speed you are receiving.
If you are experiencing problems not related to CTC’s equipment and have NOT called Tech Support, you may be charged a $60.00 service call fee.